Checking Eligibility & Verifying Benefits

You can check eligibility and verify benefits in a few different ways.

1. Click the chat icon on this page to get help now
2. Check electronically through your EMR or medical record system using our Payer ID: SANA1
3. Call our support line at [phone]

For prior authorization (pre-certification), call our utilization management partner, Valenz, at [phone].

Please have the following information ready when contacting Sana:

• Patient Name
• Patient Date of Birth
• Member ID Number
• Provider office NPI number

Example of a Sana medical ID card:

Have additional questions for Sana? You can reach us quickly via chat at sanabenefits.com/chat Monday through Friday, 7 AM–7 PM CST,  or at [e-mail] or [phone].