Checking Eligibility & Verifying Benefits

You can check eligibility and verify benefits in a few different ways.

  1. Electronically through your EMR or medical record system using our Payer ID: SANA1
  2. Call our support line at (833) 726-2123
  3. Chat with us online at

For a pre-certification call our utilization management partner, Valenz, at (877) 608-2200

Please have the following information ready when contacting Sana:

  • Patient Name
  • Patient Date of Birth
  • Member ID Number
  • Provider office NPI number

Example of a Sana medical ID card:


If you have any other questions please feel free to call us at (833) 726-2123 or send an email to