When you switch to a Sana insurance plan, you have two options for notifying your current providers.
Option 1: White Glove Service
Our Member Advocate team is happy to reach out to every provider in your network and take care of this process for you. All you need to do is use our Request a Provider feature. Here's how it works.
Option 2: Contact Individual Providers
You're also welcome to call or email your providers individually to let them know about your new insurance. We recommend you use the following template to get your providers all of the information they'll need.
-----Email Template Below-----
As of [Coverage Start Date], I am no longer covered by [former health plan] and am now covered by Sana Benefits. Sana is a health plan and commercial TPA and may already be in your system even though it doesn't require specific contracting or credentialing.
Sana offers open access plans, meaning they will process and pay claims submitted by any provider or facility. As a Sana member, this means I can continue to visit my favorite providers without penalties of out-of-network rates. Sana also leases the HealthSmart PPO network so all members have access to those providers. However, if you do not accept HealthSmart, you are still considered "in-network."
Please confirm that you are able to send claims directly to Sana Benefits.
Sana's Payer ID: 50114
Claims can be mailed to:
P.O. Box 855
Arnold, MD 21012
To talk to Sana support or to clarify eligibility and coverage, please call (833) 726-2123 or email firstname.lastname@example.org.