Electronic Reimbursements for Out-of-Pocket Expenses

Sana members are quickly reimbursed for qualifying out-of-pocket costs through electronic checks. Here's how it works:

  1. Make sure you've paid your bill in full in order to qualify for reimbursement.
  2. Ask your provider for an itemized bill, also referred to as a superbill.
  3. Go to the Submit a Claim tab to start a new claim.
  4. Track your claim through the Medical Claims tab. 
  5. Receive an email with an electronic check and instructions for direct deposit into your bank account. 

Prefer a paper check? Click Change how you get paid on the Submit a Claim tab to update your reimbursement method.

An itemized bill must include:

  • Patient name
  • Provider name
  • Provider NPI
  • Date(s) of service
  • CPT code(s) and/or revenue code(s)
  • Units for each code
  • Charges for each code
  • Diagnosis code(s) indicating the reason for the visit
Sana will reimburse out-of-pocket expenses based on the benefits outlined within your Summary Plan Description. In most cases, reimbursements are processed and paid in under two weeks. Occasionally this can take 30-60 days. 
Important: Please do not submit a claim for reimbursement from Sana if your provider plans to submit a claim for reimbursement.
Don't want to wait for reimbursement? If you're on a PPO Plus Plan, you can request a free Sana Pay card to cover upfront costs when providers don't accept Sana. Sign up for Sana Pay today, get instant approval, and use your Sana Pay card — instead of your own money — at your next visit. Learn more about Sana Pay providers and facilities.
Watch this 5-minute video to learn how Sana empowers you to get the care you need!
Have additional questions for Sana? You can reach us quickly via chat at sanabenefits.com/chat Monday through Friday, 7 AM–7 PM CST,  or at hello@sanabenefits.com or (833) 726-2123.