Electronic Reimbursements for Out-of-Pocket Expenses

Sana members are quickly reimbursed for qualifying out-of-pocket costs through electronic checks. Here's how it works:

  1. Ask your provider for an itemized bill, also referred to as a superbill.
  2. Go to the Submit a Claim tab to start a new claim.
  3. Track your claim through the Medical Claims tab. 
  4. Receive an email with an electronic check and instructions for direct deposit into your bank account. 

Prefer a paper check? Click Change how you get paid on the Submit a Claim tab to update your reimbursement method.

An itemized bill must include:

  • Patient name
  • Provider name
  • Provider NPI
  • Date(s) of service
  • CPT code(s) and/or revenue code(s)
  • Units for each code
  • Charges for each code
  • Diagnosis code(s) indicating the reason for the visit
Most reimbursements are processed and paid in under two weeks. Sana will reimburse out-of-pocket expenses based on the benefits outlined within your Summary Plan Description.
If you have any questions please feel free to call us at (833) 726-2123 or send an email to hello@sanabenefits.com.