Sana members are quickly reimbursed for qualifying out-of-pocket costs through electronic checks. Here's how it works:
- Make sure you've paid your bill in full in order to qualify for reimbursement.
- Ask your provider for an itemized bill, also referred to as a superbill.
- Go to the Submit a Claim tab to start a new claim.
- Track your claim through the Medical Claims tab.
- Receive an email with an electronic check and instructions for direct deposit into your bank account.
Prefer a paper check? Click Change how you get paid on the Submit a Claim tab to update your reimbursement method.
An itemized bill must include:
- Patient name
- Provider name
- Provider NPI
- Date(s) of service
- CPT code(s) and/or revenue code(s)
- Units for each code
- Charges for each code
- Diagnosis code(s) indicating the reason for the visit
Sana will reimburse out-of-pocket expenses based on the benefits outlined within your Summary Plan Description. In most cases, reimbursements are processed and paid in under two weeks. Occasionally this can take 30-60 days.
Important: Please do not submit a claim for reimbursement from Sana if your provider plans to submit a claim for reimbursement.
Don't want to wait for reimbursement? If you're on a PPO Plus Plan, you can request a free Sana Pay card to cover upfront costs when providers don't accept Sana. Sign up for Sana Pay today, get instant approval, and use your Sana Pay card — instead of your own money — at your next visit. Learn more about Sana Pay providers and facilities.
Watch this 5-minute video to learn how Sana empowers you to get the care you need!
Have additional questions for Sana? You can reach us quickly via chat at sanabenefits.com/chat Monday through Friday, 7 AM–7 PM CST, or at hello@sanabenefits.com or (833) 726-2123.