On occasion, a provider might request payment for services upfront. If this happens, you should work with our Provider Access Team to help resolve the issue. We've got your back, and we'll do everything we can to get your provider to accept your plan.
When you contact us, we'll take the following steps:
- Give the provider our billing information
- Update benefits and coverage if necessary
- Negotiate single case agreements as needed
Ideally, we'll convince your provider to bill us for your claim so that all you need to pay is your normal cost-sharing amount. If for some reason we're not successful, you can always submit for reimbursement with Sana and we'll pay you directly based on the terms of your benefit plan.
If you have any other questions please feel free to call us at (833) 726-2123 or send an email to hello@sanabenefits.com.