Helping Providers Recognize Sana

Seeing a doctor soon? Here's how to let them know about Sana. 

If you're seeing your current provider:

Click here for instructions on switching your current providers to Sana. 

If you're seeing a new provider: 

When you're about to see a new provider, it's best that you use our Find a Doctor tool to check and see if they're already taking Sana. And if they're not, you can Request a Provider prior to your appointment.

If the provider is in the HealthSmart network:

If you're at a doctor or making an appointment, and your provider doesn't recognize your Sana health plan, you can use the following language with your provider to help sort things out:

"Sana Benefits leases the HealthSmart Physician & Ancillary Only network, so Sana members have access to all providers in this network. Claims will be paid by Sana Benefits at the HealthSmart contracted rate. Send all claims to the address listed on the back of the member ID card. Please use the electronic payer ID or the address listed on the back of the member ID card to send claims directly."

If the provider isn't in the HealthSmart network:

If your provider is not in the HealthSmart network, have no fear! You can use the following language with your provider to help sort things out:

"Sana Benefits is an open access plan, which means they consider all doctors in-network and will process claims submitted by any provider. Please use the electronic payer ID or the address listed on the back of the member ID card to send claims directly."

If you're still having problems, please feel free to call us at (833) 726-2123 or send an email to hello@sanabenefits.com. We're happy to help.