The easiest way for providers to check the status of a claim is electronically through their EMR or Medical Record system using our Payer ID: SANA1
Otherwise, feel free to reach out to our Member Advocate Team at (833) 726-2123 or through the chat feature on our site. We're available Monday - Friday from 7 AM to 7 PM CST.
You'll need to provide the following information when contacting Sana:
- Provider Name
- NPI Number
- Member Name
- Member Date of Birth
- Date of Service
If you have any other questions please feel free to call us at (833) 726-2123 or send an email to firstname.lastname@example.org.