Sana pays all claims through ECHO Health.
If you have questions about processed payments, save time using the ECHO Self-Service Portal.
To get started, create an account at Echo Provider Payments. Here you can easily access six months of payment records, including:
- Explanation of Provider Payment (EPP)
- Electronic Data Interchange (EDI) files
- Payment status (including voided payments, uncleared, and final clearing dates)
- Not sure if a payment has been processed? Use the advanced search feature to find all payments by date of service.
- And more!
If drafts are older than six months, Sana will gladly retrieve this information. Contact us at email@example.com.
Have additional questions for Sana? You can reach us quickly via chat at sanabenefits.com/chat Monday through Friday, 7 AM–7 PM CST, or at firstname.lastname@example.org or (833) 726-2123.